Privacy Policy
If you are here, it is because you want to know more about your obligations and rights as a user of this website https://lumintagency.com and that is fine. It is our duty to inform you and your duty to be properly informed.
In this Privacy Policy, we will inform you with complete transparency about the purpose of this website and everything that affects the data you provide us with, as well as the obligations and rights that correspond to you.
This privacy policy applies to this website and all of the products and services offered by Lumint and affiliated companies.
To begin with, you should know that this website is adapted to the current regulations in relation to data protection, which affects the personal data that you provide us with your express consent and the cookies that we use so that this website can function correctly and carry out its activity.
By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted on the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We, therefore, recommend that you periodically review this page.
Specifically, this website complies with the following regulations:
- The RGPD (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons) which is the new European Union regulation that unifies the regulation of the processing of personal data in the different EU countries.
- The LOPD (Organic Law 15/1999, of 13 December, on the Protection of Personal Data and Royal Decree 1720/2007, of 21 December, the Regulations for the development of the LOPD) which regulates the processing of personal data and the obligations that those responsible for a website or blog must assume when managing this information.
- The LSSI (Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce) regulates economic transactions by electronic means, as in the case of this blog.
IDENTIFICATION DATA
The responsible and owner of this website is LUMINT AGENCY (Hereinafter Lumint)
- Name: Lumint
- TAX ID:
- Registered Office:
- The activity of the website: distribution of content related to marketing, display of advertising, and offer of services.
- E-mail: hello@lumintagency.com
The data you provide us with your consent, and in accordance with the use established in this Privacy Policy, will be incorporated into an automated file duly registered with the Spanish Data Protection Agency, in which the party responsible for the said file is: Lumint. This means that your data is safe, in accordance with the provisions of the law.
The personal data that you provide us with, always with your express consent, will be stored and processed for the purposes foreseen and described below in this Privacy Policy, until such time as you ask us to delete them.
We inform you that this Privacy Policy may be modified at any time, in order to adapt it to new legislation or changes in our activities, being in force the one published on the website at any given time. You will be notified of said modification prior to its application.
TERMS AND CONDITIONS OF USE
You should know, for your peace of mind, that we will always ask for your express consent to collect your data for the corresponding purpose specified in each case, which implies that, if you give your consent, you have read and accepted this Privacy Policy.
When you access and use this website, you assume your status as a user with your corresponding rights and obligations.
If you are over 13 years of age, you may register as a user of this website without the prior consent of your parents or guardians.
If you are under 13 years of age, you will need the consent of your parents or guardians for the processing of your personal data.
REGISTRATION AND PURPOSE OF YOUR DATA
Depending on the form or section you access, we will only ask you for the data necessary for the purposes described below. At all times, you must give your express consent when we request personal information for the following purposes:
The specific purposes are particularly indicated on each of the pages or sections where the registration or electronic contact form appears.
In general, to deal with your requests, comments, queries, or any type of request that you make as a user through any of the forms of contact that we make available to you.
To inform you about queries, requests, activities, products, news, and/or services; via e-mail, fax, WhatsApp, Skype, telephone provided, SMS, and MMS.
To send you commercial or advertising communications by any other electronic or physical means, which makes communications possible.
These communications will always be related to our products, services, news, or promotions, as well as those products or services that we may consider of interest to you and that may be offered by collaborators, companies, or partners with whom we have promotion or commercial collaboration agreements.
These linked pages belonging to third parties have not been reviewed and are not subject to controls or recommendations by us, so in no case will Lumint be held responsible for the contents of these websites, for the responsibilities arising from their use in all areas, nor for the measures adopted regarding user privacy, processing of personal data or other measures that may be established.
Therefore, we recommend that you read carefully and in advance all the conditions of use, conditions of purchase, privacy policies, legal notices, and/or similar of these linked sites before proceeding with the purchase of these products or use of the websites.
ACCURACY AND VERACITY OF THE DATA
As a user, you are solely responsible for the veracity and modification of the data you submit to Lumint, exonerating us from any liability in this regard.
In other words, it is your responsibility to guarantee and respond in any case, for the accuracy, validity, and authenticity of the personal data provided, and you undertake to keep them duly updated.
In accordance with this Privacy Policy, you agree to provide complete and correct information in the contact or subscription form.
UNSUBSCRIPTIONS AND RIGHT OF REVOCATION
As the owner of the data you have provided us with, you may exercise your rights of access, rectification, cancellation, and opposition at any time by sending us an email to hello@lumintagency.com and attaching a photocopy of your identity document as valid proof.
Likewise, you may unsubscribe at any time to stop receiving our newsletter or any other commercial communication, directly from the same email you have received or by sending us an email to hello@lumintagency.com.
SECURITY MEASURES
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
As the owner of the website, Lumint has adopted all the technical and organizational measures necessary to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration, and/or access by unauthorized third parties.
We remind you that, for more information, you can consult our Legal Notice and Cookies Policy pages.
INFORMATION WE COLLECT
The personal information collected in the above manner may include the following about you (and others if their personal information is provided by you):
- full name;
- postal address;
- email address;
- telephone number;
- payment details;
- geo-location;
- machine identifiers (such as IP addresses);
- dispute resolution information;
- image data;
- behavioural data (tags and cookies – see Cookies and Tracking section below);
- third party service identities (such as a Skype or Trello ID or social network identities);
- communications history (such as email communications or Slack chats);
- login credentials.
HOW WE COLLECT YOUR INFORMATION
We collect personal information about you (and others if their personal information is provided by you) when you:
- make or manage an enquiry through our website;
- contact us or speak to one of our representatives via any forms on our website, by telephone, email or any other method;
- post material to our website and / or social media page;
- take part in any customer services or surveys related to our services;
- enter into any agreement with us or use our services;
- from public sources;
- and / or use our website and customer applications in any other way.
HOW WE USE YOUR INFORMATION
We will use the information that we collect about you for the following purposes:
- Marketing/ Promotional
- Creating user account
- Customer feedback collection
- Support
- Administration info
- Targeted advertising
- Site Protection
- Manage user account
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law. With your consent:
- Marketing communications: create a profile about you for marketing purposes to personalise our communications to you. We may use automated processes to do this;
- Maintain records indicating your consent to status: to ensure we accurately reflect your wishes when communicating to you.
In our legitimate interest improve our services:
- Market research: to contact you to ask about the experience using our services as part of a continual programme of customer service improvement. We may use third parties to provide such market research communications to you on our behalf;
- Website customisation: to customise our website and its content to your particular preferences in accordance with the Cookies and Tracking section below;
- Customer support: monitor communications and to help train staff in relation to our customer support function;
- Product and service improvement: to improve our product and services;
- Service analysis: to conduct research, statistical analysis and behavioural analysis. This may include providing aggregate statistical information relating to customers, sales, traffic patterns and related site information to reputable third parties.
In order to meet our legal obligations:
- Taxation: to ensure we meet our tax and other regulatory obligations.
HOW WE SHARE YOUR INFORMATION
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
- Ad service
- Sponsors
- Marketing agencies
- Legal entities
- Analytics
- Data collection & process
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following:
- to comply with applicable law, regulation, court order, or other legal process;
- to enforce your agreements with us, including this Privacy Policy;
- to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
ACCESS TO DATA ON BEHALF OF THIRD PARTY SERVICES WE USE INCLUDE:
In order to provide services strictly necessary for the operation and development of the activities of this website, we inform you that we share data with the following service providers under their corresponding privacy conditions.
|
Service |
Purpose |
|
|
Trello |
for project management and support requests |
|
|
Hostinger |
for hosting services |
|
|
Hostinger |
for domain services |
|
|
Slack |
for communications |
|
|
Google Analytics, Google Ads, Google Drive |
for communications, storage of assets and agreements, documents |
|
|
Office 365 |
for communications, storage of assets and agreements, documents |
|
|
We Transfer |
for transfer of assets or large files |
|
|
Xero |
for invoicing |
|
|
Frontline |
for call routing and messaging |
You can rest assured that these third parties may not use this information for any other purpose that is not specifically regulated in our relations with them by virtue of the applicable regulations on the protection of personal data.
RETENTION OF YOUR INFORMATION
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
YOUR RIGHTS
Depending on the law that applies, you may have:
- The right to be informed: you have the right to be informed about the data we collect and store about you and how we use it. This privacy policy it set out to inform you.
- The right of access: you can contact us to request details about the information we hold about you, why we have it, who has access to it and where we got the information.
- The right to rectification: If any data we hold about you is out of date or incorrect, let us know and we will update it
- The right to erasure: you have a right to request we delete any data we hold about you. When you request that we delete your data we will contact you to confirm that it has been deleted or advising of any legal reason we cannot delete your data.
- The right to restrict processing: You have the right to request that Lumint stops processing your data. When you request this, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights.
- The right to data portability: You have the right to request that we transfer your data to another controller. When you request this, we will make reasonable attempts to do so.
- The right to object: you have the right to object to the storage and usage of your data
- Rights in relation to automated decision making and profiling: You have the right to request that we stop profiling you in relation to our direct marketing practice. You can inform us and we will deal with your request accordingly.
To exercise these rights, you can write to us at hello@lumintagency.com. We will respond to all requests as soon as is feasible, without undue delay in accordance with applicable law. You may opt out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at hello@lumintagency.com.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
MARKETING
We may periodically send marketing material to you about our products and services or other information which we think you may find interesting based on the profile we have created about you to the email addresses and phone numbers which you have provided.
We will only send you marketing material if we have your prior consent or if you are currently a member of a client Lumint. We gain your consent by asking for your positive confirmation (example: by providing a tick or inserting your contact details in the relevant input fields on a form on our website).
You can opt out at any time from our marketing materials.
We may use your information to create a profile about you in order to tailor, by automated means, our communication and marketing to you. You can object to such profiling (please see ‘The right to object to automated decision making / profiling’ below).
From time to time, we may also use your information to contact you for research purposes and / or to ask about your experience using our services as part of a continual programme of customer service improvement. We may contact you by email, telephone, text, social media and / or mail. We may also use the information to customise the website according to your interests.
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